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Unique and Personalised
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Help Center

Product & General Information
Product & General Information
How to take care of my jewellery?
How do I place a special request for my necklace?
How to choose the correct jewelry size?
Can I add charms, pendants or engravings to my jewelry?
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Delivery
Delivery
What are MyNameNecklace shipping options?
Why didn't I get an order confirmation?
Where is my order?
I can't find my order ID number
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Change Order Details
Change Order Details
How can I change my shipping address?
How can I change an order after placing it?
How do I change my inscription?
How do I add another item to my order?
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Received Item Issues
Received Item Issues
My jewellery is damaged, what should I do?
My chain broke, what should I do?
Returns & Cancellations
My chain size that I received is incorrect, what should I do?
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Payments & Promo Information
Payments & Promo Information
My promotional code doesn't work
Can I use more than one coupon code?
Why do I see a double charge on my billing statement?
I have a PayPal account but I cannot complete the payment
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Most Popular Questions

Why didn’t I get an order Confirmation?

Where is my order?

Returns & Cancellations

My chain broke, what should I do?

How can I change my shipping address?

What are MyNameNecklace delivery options?

I have a special request for my necklace